Purchased 2023 Ford Mustang Mach-E Premium AWD Ext Batt 12.5K miles Love the car however, unable to drive due it was sold to me with an open recall on the wiper motor. Had the Mobile Ford to come out. to verify if the part#/sn matches and it did. After that the tech tried the wipers and it did not work at all. So purchased the Mach-E at the end of Jan 2025 and unable to drive due to the wipers does not work at all and don't want to get caught anywhere without the use of the windshield wipers (Dangerous). Been waiting for the part to come in so they can complete the recall on the wipers. So far 3 weeks no parts. Also the 5 digit manufacture door code that comes with the vehicle the card was not in the glove box, I will have to get the dealer to pull the code and give it to me. The charger that comes with the 2023 Mache-E I had to unplug and re-plug it in a couple of time because it stop charging, each time the amber light came on the charger (Which the service dept. will take care of)Also I would loved for it to have been detailed on the inside before purchased was not bad but I myself have personally detailed my vehicles and clean it from top to bottom. Did not come with the the air inflator/sealant, I purchased one.

Friendly, knowledgeable, great service, great Sales Rep Amen Ali, great dealership owner, Mike, great Finance Director, Victor. We came on a recommendation & left with a vehicle. Service plus!

Carm and Amen are the best people in the Car business.My family has been going to Westfield Ford for years and will continue because of the way we are treated.

the finance person is a deceitful human, he cannot be trusted, i will never set foot in this dealership as long as I am alive.

Westfield Ford is the BEST JOHN COSTELLO was knowledgeable friendly and helpful so thank you JOHN

A good ordering, sales, and delivery experience. Very easy to work with without too many typically car and finance office games.

I had a great experience they where very helpful with what I was looking for and they make it work

Westfield Ford is the best run dealership I ever purchased a car from. The entire staff bent over backwards to make sure I was completely happy with my purchase.

I put a 1500 deposit for a vehicle that was promised to be delivered in 4-6 weeks. I waited 10 and asked for my money back. I was told it can only happen when they sell the truck, they sold it for 10k over in one day of receiving it and still refused to give me my deposit back.

The Westfield Ford staff were a pleasure to work with. They were informative and very accommodating throughout the entire process of buying my new vehicle. I would recommend them to anyone.

I purchased a new plug-in hybrid Escape from Westfield. Russ Brown made the sale simple and financing helped me with a discount. The staff detailed the car nicely and I am very happy with my new Ford.

I have had a feature on my car not work for 2 years. I have been to the dealership no less then 3 times to have it repaired. I was just told again they need my car and will call me when they have a loaner available. That was 3 weeks ago. I call, leave messages, no one calls me back. They dont give a crap about you once they make the sale. I know if I was a man, they wouldnt blow off my issue for two years. RUN away from this dealership, especially if you are a female. TWO YEARS- NO RESOLUTION. Purchased a brand new vehicle that has never had 100% of items working.

Make promises they don't intend to keep. Found out the 2 different fixed the same part however one of them broke the part and know one knew until I took my car to another shop. Turns out I had to take my new vehicle to another dealership to get the service I expected.This dealership has turned into a nightmare experience and I am sorry to say that I bought a car from there. I still remain confident the ford will make things right

Very professional and easy to work with. Negotiations were surprisingly easy and simple. Amen, the salesman was very knowledgeable and personable.

Very informative and helpful! Our sales rep was courteous and detailed, every step of the process- Thank you!!!