Their service department is terrible. Half the time they don't answer the phone and when they do they schedule mobile service that never shows up. One time when they actually did show up their tech said I had a blown speaker which I also heard but never mentioned it. They scheduled it for repair in house to which I was told it wasn't blown, even though their own tech had previously said it was. Then my Lincoln had a recall and they were supposed to send out mobile repair. They never showed up. I called and they said they didn't have the part yet, they rescheduled it and then the day of called and said they had the wrong color part, then the third time they were over 30 minutes late so I called and Tony who I talked with every time said they were on their way and then they never showed up at all. Complete disregard for customer's time, and lack of respect. Today over a week later they called me to say they had the part in to call them. Needless to say I have not and will not, I will use Gillespie in Gurnee who has stood behind their mobile service and does not waste their customer's time.

Horrible car-buying experience from beginning to end. I purchased a brand-new vehicle, only to receive a call the next day telling me that I would have to pay more per month and needed to come back in to sign a new contract. Somehow, the numbers went from them wanting approximately $50 more per month to later offering a payment approximately $70 less per month. When I refused to sign another contract, I received a phone call from someone identifying himself as the “CEO,” who told me that if I did not return the vehicle or sign a new contract, the police would be called. This made an already stressful situation even worse. I eventually signed the new contract. Unfortunately, the problems did not stop there. I had to bring my BRAND-NEW vehicle to their service department because the air conditioning was not working. They kept my vehicle for several days, ordered the necessary part, and repaired the air. However, when I picked it up, I immediately discovered additional problems: the GOAT Modes were no longer working, the gear shifter was not properly positioned, my USB chargers were not working, and my dash had been scraped up. What was most disappointing was the response afterward. I did not feel that correcting these issues was treated as a priority, even though they occurred after my vehicle had been serviced there. I finally took my vehicle to Napleton in Oak Lawn, and the difference in customer service was remarkable. They fixed the problems, communicated with me throughout the process, and most importantly, I felt heard. Buying a brand-new vehicle should have been an exciting experience. Instead, this entire process became unnecessarily stressful and frustrating. Based on my personal experience with both the sales and service departments, I would not choose to purchase another vehicle here.

I’ve purchased 5 vehicles from Westfield Ford. They are honest and they listened to what I needed. Respected my budget and always made me feel at ease during the process. The team from top to bottom is friendly and knowledgeable. The credit process was seamless and they always made my buying experience hassle free. Highly recommend

I am picky when it comes to cars, but thankfully Sonja found the perfect match for me. She was incredibly helpful, honest and patient throughout the entire process. She answered all of our questions and made buying a car a great experience.

Right in the service department is the best he gets my truck done every time with no problem

There is a amazing crew in the service department. Fast, professional and courteous. Great job everyone.

Care NOTHING about loyal customer. Purchased cars from them since they opened. Their mistake cost me $171.00. Their response, "Too bad." Will never patronize them again.

There is a great service crew at this dealership. Professional, courteous & usually fast with servicing your vehicle

Eric did a Fantastic Job with my Ford Edge. He worked great with Amen in securing a great price and financing. I have bought at least 12 cars from Westfield and will continue- Ted S

My salesman Jacob made my experience at your dealership a very pleasant experience. Jacob was very informative & helpful.

Everybody here was amazing, and they make buying a new car an enjoyable experience instead of a long drawn out stressful one. My family will always come to this dealership for all of our future Ford needs.

I am very happy with them. This is my second purchase from this dealership. They work well with their customers.

Prior F-150 lease customer at this dealership (2019-2022), recently leased a second F-150 vehicle (Oct 2025) from them. I was satisfied with both their sales and management team.

All went well car is great. My sales guy had it all figured out for me

Disappointed with the service provided, i purchased a 2025 st. After walking out of finance, I had to go see sales rel to sign, but I was never given the option to walk around my vehicle. On top of that kept asking about 2nd key I was told they locked the keys up check back the next day still no ke gave them 4 days and still told give me a day a week later still don't have my key than I'm told only mon-Friday so I had to call off work to get key you guys lost my key in should of been accommodated and they should of came to my house or let me come on a Saturday not a good experience and sad part is 2 exployers were bought the same day they already had my car pulled out and not in bay so I could do the walk around I will never come back to westfield ford to purchase another vehicle after this experience this should of been rectified a week ago instead of telling me give me a day and a day turns into a week later no key i definitely wont deal with Miriam again had us sign papers on vehicle because they were in a hurry to leave and lock up I should of had the opertunity to walk around my vehicle come to find out in the light atleast 6 chips on the hood just vary unprofessional to have us sign a no dsmage sheet but eorkers in a hurry to leave 8nstead of allowing us to do actual walk around and I shouldn't have to take a day off work and they should of been honest about the key instead of wasting a week to cut key they should of scheduled it a week later. 3 weeks later, I got my key but had to sit around after my scheduled time to wait for the guy to show up.915 appointment left at 12