All went well car is great. My sales guy had it all figured out for me

Disappointed with the service provided, i purchased a 2025 st. After walking out of finance, I had to go see sales rel to sign, but I was never given the option to walk around my vehicle. On top of that kept asking about 2nd key I was told they locked the keys up check back the next day still no ke gave them 4 days and still told give me a day a week later still don't have my key than I'm told only mon-Friday so I had to call off work to get key you guys lost my key in should of been accommodated and they should of came to my house or let me come on a Saturday not a good experience and sad part is 2 exployers were bought the same day they already had my car pulled out and not in bay so I could do the walk around I will never come back to westfield ford to purchase another vehicle after this experience this should of been rectified a week ago instead of telling me give me a day and a day turns into a week later no key i definitely wont deal with Miriam again had us sign papers on vehicle because they were in a hurry to leave and lock up I should of had the opertunity to walk around my vehicle come to find out in the light atleast 6 chips on the hood just vary unprofessional to have us sign a no dsmage sheet but eorkers in a hurry to leave 8nstead of allowing us to do actual walk around and I shouldn't have to take a day off work and they should of been honest about the key instead of wasting a week to cut key they should of scheduled it a week later. 3 weeks later, I got my key but had to sit around after my scheduled time to wait for the guy to show up.915 appointment left at 12

Purchased 2023 Ford Mustang Mach-E Premium AWD Ext Batt 12.5K miles Love the car however, unable to drive due it was sold to me with an open recall on the wiper motor. Had the Mobile Ford to come out. to verify if the part#/sn matches and it did. After that the tech tried the wipers and it did not work at all. So purchased the Mach-E at the end of Jan 2025 and unable to drive due to the wipers does not work at all and don't want to get caught anywhere without the use of the windshield wipers (Dangerous). Been waiting for the part to come in so they can complete the recall on the wipers. So far 3 weeks no parts. Also the 5 digit manufacture door code that comes with the vehicle the card was not in the glove box, I will have to get the dealer to pull the code and give it to me. The charger that comes with the 2023 Mache-E I had to unplug and re-plug it in a couple of time because it stop charging, each time the amber light came on the charger (Which the service dept. will take care of)Also I would loved for it to have been detailed on the inside before purchased was not bad but I myself have personally detailed my vehicles and clean it from top to bottom. Did not come with the the air inflator/sealant, I purchased one.

Friendly, knowledgeable, great service, great Sales Rep Amen Ali, great dealership owner, Mike, great Finance Director, Victor. We came on a recommendation & left with a vehicle. Service plus!

Carm and Amen are the best people in the Car business.My family has been going to Westfield Ford for years and will continue because of the way we are treated.

the finance person is a deceitful human, he cannot be trusted, i will never set foot in this dealership as long as I am alive.

Westfield Ford is the BEST JOHN COSTELLO was knowledgeable friendly and helpful so thank you JOHN

A good ordering, sales, and delivery experience. Very easy to work with without too many typically car and finance office games.

I had a great experience they where very helpful with what I was looking for and they make it work

Westfield Ford is the best run dealership I ever purchased a car from. The entire staff bent over backwards to make sure I was completely happy with my purchase.

I put a 1500 deposit for a vehicle that was promised to be delivered in 4-6 weeks. I waited 10 and asked for my money back. I was told it can only happen when they sell the truck, they sold it for 10k over in one day of receiving it and still refused to give me my deposit back.

The Westfield Ford staff were a pleasure to work with. They were informative and very accommodating throughout the entire process of buying my new vehicle. I would recommend them to anyone.

I purchased a new plug-in hybrid Escape from Westfield. Russ Brown made the sale simple and financing helped me with a discount. The staff detailed the car nicely and I am very happy with my new Ford.

I have had a feature on my car not work for 2 years. I have been to the dealership no less then 3 times to have it repaired. I was just told again they need my car and will call me when they have a loaner available. That was 3 weeks ago. I call, leave messages, no one calls me back. They dont give a crap about you once they make the sale. I know if I was a man, they wouldnt blow off my issue for two years. RUN away from this dealership, especially if you are a female. TWO YEARS- NO RESOLUTION. Purchased a brand new vehicle that has never had 100% of items working.

Make promises they don't intend to keep. Found out the 2 different fixed the same part however one of them broke the part and know one knew until I took my car to another shop. Turns out I had to take my new vehicle to another dealership to get the service I expected.This dealership has turned into a nightmare experience and I am sorry to say that I bought a car from there. I still remain confident the ford will make things right